Free shipping is available for all orders within the United Kingdom.

We can ship worldwide. Please see above for specific destinations and prices, or if your destination is not listed then please contact us at whisky@marklitter.com for a custom shipping price.

Once an order has been placed and payment received your whisky will shipped the same day if in office hours (Monday – Friday 8.30am to 5.00pm).

If payment is received out of office hours then the bottle(s) will be shipped the next working day.

Orders shipped to the UK will be sent 24 hour delivery. Delivery times worldwide will vary depending on the shipping destination. Please contact us for specific timings for your required shipping address.

We ship with Royal Mail Special Delivery in the UK, FedEx for the USA and DHL for the rest of the world.

Yes, all of our shipments are tracked door to door.

Shipping Protection is available at checkout.

Shipping protection covers loss in transit, damage explicitly caused by transit and force majeure events.

Insurance during transit does not cover capsule failure, cork failure or leakage. There is a known weakness in transit for bottles with wax seals. Bottles of this type are sent at the buyer’s own risk.

Returns must be made within 14 days of receiving your item.

If you intend to return an item please contact us immediately by emailing whisky@marklittler.com and state:

– Why you are returning the item.

– Where you are based.

– What packaging/shipping/insurance you will have in place or if you would like us to arrange this (see below for costs).

Items must be returned in the same condition in which they were received.

If you choose to arrange to return an item yourself you must ensure your packaging is suitable. Ideally this should be equal to or in excess of the standard of packaging used in the original shipping. You are responsible for insurance of the bottle when shipping it back to us, proof of postage must be obtained.

Fully insured, UK return shipping and suitable packaging can be arranged for £20. For international returns please contact us for a quote.

Once the item is received the item will be fully inspected by our experts and any discrepancies will result in the item being returned to you (at your cost) and the refund being denied.

Once the item’s condition has been verified, refunds will be sent via BACS to the account from which we received the original payment. Other accounts cannot be credited.